Refund policy

We generally have a no-return policy.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at xingyumai316@gmail.com .

If we accept your return, we will send you a return shipping label and instructions on how and where to send your package. We do not accept items that are returned without prior authorization.

If you have any questions about returns, you can always contact us at xingyumai316@gmail.com .

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or wrong, please contact us immediately so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as customized products (like special orders or personalized items). If you have questions or concerns about a specific item, please contact us.

We are very sorry, but we do not accept returns for promotional items or gift cards.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be processed back to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If you have not received your refund 15 business days after we approved your return, please contact us at xingyumai316@gmail.com .